Gulf African Bank - GABPesa Terms & Conditions

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GABPESA APP TERMS AND CONDITIONS

GABPESA APP TERMS AND CONDITIONS
The use of GABPesa App made available by Gulf African Bank to its customers shall at all times be governed by the following Terms and Conditions

  1. The Bank will provide the mobile banking service (“the Mobile Banking Service”) to the Customer through the Customer’s mobile phone. The Customer must be a subscriber of a mobile service provider with which the Bank has an agreement with for the provision of this service for the Customer to access the Mobile Banking Service.
  2. The Customer may subscribe to the Mobile Banking Service. The Bank reserves the right to accept or decline any application for the Mobile Banking Service at its sole discretion
  3. The processing of the Customer’s application and the subsequent registration for the Mobile Banking Service will be done within five (5) working days of submitting the Customer’s application.
  4. It is the Customer’s sole responsibility to familiarize himself/herself with the operating procedures for the Mobile Banking Service as will be provided by the Bank upon the Customer’s registration to the Mobile Banking Service. The Bank will not be liable for any losses incurred as a result of the Customer’s errors either of commission and/or omission.
  5. The Customer agrees and undertakes to be bound by and to comply with all of the procedures relating to the Mobile Banking Service as may be issued by the Bank from time to time. The Bank shall not be bound by or obliged to take any action on any instructions which do not properly comply with the procedures and the Bank may reject such non-compliant instructions
  6. The Bank will provide the Customer with a Personal Identification Number (PIN) for use with the Mobile Banking Service. The Customer must keep this PIN secret and not disclose it. The Customer must take all reasonable care to prevent unauthorized or fraudulent use of the Mobile Banking Service. The Bank will not be held liable for any losses arising from the unauthorized use of the Customer’s PIN.
  7. The provision of the Mobile Banking Service is subject to the availability of the mobile telephony connectivity. The Bank will not be held liable for non-delivery or delay in delivery or wrongful delivery of the Mobile Banking Service as a result of the failure of the mobile telephony connectivity.
  8. The Customer agrees that the Bank shall not be held liable for any disputes that may arise between the Customer and the Customer’s mobile service provider.
  9. The Mobile Banking Service will be provided to the Customer as long as the Customer is the sole account holder of the Account(s) or has the Mandate to singularly operate the specified Accounts.
  10. The Bank will ensure as far as possible that any information supplied to the Customer through the Mobile Banking Service is accurate. The Bank shall not be liable for any error which results in the provision of inaccurate information
  11. The Mobile Banking Service will only be available in geographical regions where the chosen mobile service provider(s) provide (s) mobile telephony connectivity
  12. The Customer undertakes to keep the Customer’s SIM card and mobile phone safely. The Customer shall not leave the Customer’s mobile phone unattended or permit any person access to the Customer’s mobile phone in such a manner that he may use it and/or the Mobile Banking Service, whether with or without the Customer’s consent.
  13. The Customer must notify the bank immediately of theft or loss of the Customer’s mobile phone/SIM Card, any unauthorized access to the Mobile Banking Service or upon the Customer’s discontinuation of the telephony service with the Customer’s mobile service provider at the Bank’s Branch at which the relevant Account is held. The Bank shall not be held liable for any losses resulting from the loss of the SIM card and/or cell phone howsoever caused
  14. The Bank reserves the right to enhance the Mobile Banking Services at anytime. It is the Customer’s responsibility to keep updated with these enhancements. The Bank will make all reasonable efforts to notify the Customer of any changes or updates at the Bank’s Branches and/or the Bank’s website.
  15. The Bank reserves the right to charge a fee for the provision of the Mobile Banking Service and for the use of all or part of the Mobile Banking Service in accordance with the Bank’s Tariff. The Customer will be liable to pay the Bank for any fees levied for the use of the Mobile Banking Service, unless the Bank in its sole discretion has waived such fees. By accepting these terms and conditions, the Customer provide the Bank with the authority to debit these fees from the Customer’s Account on a monthly basis. These charges will be reflected in the Customer’s normal bank statement. The Bank reserves the right to revise the fees chargeable for the Mobile Banking Service from time to time. The Bank reserves the right to terminate the Mobile Banking Service in the event that the Customer fails to pay any fees levied for the provision of the Mobile Banking Service.
  16. The Bank shall not be held liable for the quality of service of the mobile service provider and gives no warranty with respect to the quality of service by the mobile service provider
  17. The Customer must notify the Bank of any changes in the Customer’s Account number, mobile telephone number, address and any other information that may affect the Customer’s ability to access the Mobile Banking Service. The Bank will not be held liable for sending information to the Customer’s mobile telephone number as contained in our records at any given time.
  18. The Customer agrees to bear all risks and consequences of the Bank’s inability to comply with any instruction sent using the Mobile Banking Service due to errors in transmission of the Customer’s instructions.